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Article
Author(s)

Kleber Cavalcante de Sousa, Jamil Ramsi Farkat Diógenes, Hélio Roberto Hékis, Ricardo Alexsandro de Medeiros Valentim, Idelmarcia Dantas de Oliveira, Benilton Medeiros Nunes

Affiliation(s)

Kleber Cavalcante de Sousa, M.Sc. Student in Production Engineering, Production Engineering Department, UFRN.
Jamil Ramsi Farkat Diogenes, MS.c. Student in Production Engineering, Production Engineering Department, UFRN.
Hélio Roberto Hékis, Ph.D. in Production Engineering, Professor of Production Engineering Department, UFRN.
Ricardo Alexsandro de Medeiros Valentim, Ph.D. in Electrical Engineering, Professor of Biomedical Engineering Department, UFRN.
Idelmarcia Dantas de Oliveira, M.Sc. in Production Engineering, Department of Distance Education, UFRN.
Benilton Medeiros Nunes, M.Sc. Student in Production Engineering, Production Engineering Department, UFRN.

ABSTRACT

This work aims to verify how the Web portals of Universities Hospital located in the northeast of Brazil are contributing to the expansion of knowledge of its users from the analysis of interactive features associated with the three mechanisms of knowledge management: knowledge access (KA), knowledge creation (KC), and knowledge transfer (KT). The study is exploratory, descriptive, and qualitative type, such as a survey, developed through an adaptation of a relevant research, which involves the standardization of data collection instruments (questionnaires and interviews) applied directly to persons of a specific population, to assess knowledge management tools present in the University Hospital portals in the northeast region of Brazil. The results indicated that the resources from knowledge access were more prevalent than the others, ratifying the results found in research developed in Asian and North American Hospital portals.

KEYWORDS

hospital portals, knowledge management, knowledge access (KA), knowledge creation (KC), knowledge transfer (KT)

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References
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